Refund & Return Policy
We value our professional customers and aim to keep our policies clear and fair. Please review the information below before requesting a return.
Return Window: 30 Days From Delivery
Returns
- Our return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a refund or exchange.
- To be eligible for a return, items must be unused, in the same condition you received them, and in original packaging.
- We require a receipt or proof of purchase to complete your return.
Important: Items purchased with a discount code may not be eligible for return. Approved returns may be subject to a 20% restocking fee (when applicable).
Refunds (If Applicable)
- Once your return is received and inspected, we will email you to confirm receipt.
- We will notify you of the approval or rejection of your refund after inspection.
- If approved, your refund will be processed within 5 business days and issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
- First, re-check your bank account.
- Then contact your credit card company (posting times can vary).
- Next, contact your bank (processing times can vary).
If you’ve done all of the above and still have not received your refund, please contact us at: info@goldcosmeticssupplies.com
Sale Items
- Only regular-priced items may be refunded. Sale items are not refundable.
Damaged or Defective Items / Exchanges
- We replace items only if they are defective or damaged upon arrival.
- To request an exchange for the same item, email us as soon as possible with your order number and photos of the issue.
Contact: info@goldcosmeticssupplies.com
Return Shipping
- Customers are responsible for return shipping costs. Shipping costs are non-refundable.
- If a refund is approved, the return shipping cost may be deducted from your refund (when applicable).
- If returning items valued over $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance.
- We do not guarantee receipt of returned items without tracking.
Return Address
Before sending anything back, please contact us first so we can confirm eligibility and provide return instructions.
Return requests: info@goldcosmeticssupplies.com
Return Address: 23 W Easy st. Unit 206, Simi Valley Ca 93065
